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McAfee VirusScan 6.0
Every computer that's used for e-mail and Internet browsing needs an antivirus program. There are dozens to choose from, and McAfee VirusScan 6.0 is a solid and feature-rich option. Unfortunately, a frustrating interface and minor technical glitches keep VirusScan 6.0 from reaching the lofty, user-friendly peak inhabited by the superior Norton Antivirus. VirusScan 6.0 had a few minor issues from the onset. For one of our test installations, we upgraded a Windows 2000-based PC from VirusScan 5.x and it didn't go smoothly. The installer attempted to uninstall the earlier version, generated an error, and afterward it was impossible to automatically uninstall version 5.x through the Windows Control Panel Add/Remove applet. Meanwhile, on a Windows XP machine, we performed a clean VirusScan 6.0 installation to a location on our E drive. Unfortunately, each time we started Outlook 2000, it generated errors indicating that it couldn't find the McAfee e-mail scanning add-on, although it had been configured to look in the default location on the C drive. Lastly, HAWK, a module that looks for suspicious activity to detect viruses that McAfee isn't yet aware of, caused Outlook XP to error and shut down when we tried to open several safe, non-infected e-mails. Judging from past experience, McAfee will probably iron out most of the technical issues and incompatibilities with a series of timely updates. Like several of the latest McAfee products, VirusScan 6.0 presents users with an HTML-style interface, complete with Forward, Back, and Home buttons. McAfee was aiming for intuitiveness, and truly amateur users might find it. But most Windows users are probably more familiar with conventional pull-down menus and shortcut bars. The page- and shortcut-based interface makes it frustrating to locate options quickly. But beneath the minor glitches and the ugly interface lies a powerful, comprehensive antivirus program. McAfee VirusScan 6.0 had no trouble detecting and neutralizing dozens of common viruses we threw at it. It offers to take a number of actions upon discovering one: an infected file can be repaired (if possible, depending on the nature of the virus), deleted, ignored, or quarantined, which means it's placed in a special folder that effectively isolates it from the rest of the hard drive. McAfee's generous feature set and pocketbook-friendly price are both commendable. Its technical issues and goofy interface, however, are not. VirusScan 6.0 is a solid product that probably needed a little more testing before its release, and while it accomplishes what it sets out to do, several competing products serve the same purpose with fewer headaches. --Joel Durham, Jr.
publisher: McAfee
Real User Review: Name: Will Bryson Location: UK Review Summary : okay product, rubbish support, dodgy charging Review : Product worked okay, but I was shocked to find out about the auto-renewal feature - when I read about it in my bank statement.
Dodgier and more costly than many viruses! Keep away!
Name: J. Hadley Location: Sonoma, CA USA Review Summary : Problems Problems, more problems Review : At the end of April 2004 I installed McAfee Virus Scan on two computers (XP Pro) at my business and had a terrible experience. Every time we got an email with a virus, a window would popup telling us that it had proudly caught a virus and that we really should scan the entire computer. Nowadays, at businesses in particular, we may get 20 or 30 or 40 emails a day with virus attachments. For each email, McAfee pops up, stopping the process of downloading and stopping you from working and scaring our personnel to death with the warning that the whole computer should be scanned. It's like the police interrupting the news every time they catch a speeder and suggesting that everyone take a polygraph. Just do your job and get on with it. No need to stop everything and say the sky is falling. Needless to say, I got rid of it and use Norton Antivirus instead, which is happy to work in the background.
Then, at the end of March 2005, McAfee charged me 139.96 as part of their very tricky and not very clear auto-renewal process. A full month before it was set to expire. Like credit card payments take a month? Why should they get your money a full month early? They hide this notice in the EULA (End Users Licensce Agreement) that no other company uses in this way. They should be upfront and very clear about the fact that they will be keeping your credit card information on file for a year, and then a month before your lousy software is supposed to expire, they bomb your credit card and then send you an email to thank you for the opportunity to pick your pocket. So then you have to call them and spend a half hour on the phone to get your money back, and don't forget to tell them to change your account to delete the part about auto renewal, and to remove your credit card info from their database.
Norton Antivirus is a million times better and easier.
Good luck in the fray
JDH
Name: Joaquin Menchaca Location: San José, CA USA Review Summary : Crashes After Install Review : I just got the package for Windows XP and proceeded to install. During the installation, I updated to the latest and greatest as of Auguest 2004. After reboot, the product crashes with errors for "VirusScanSynchMgrClass: Avsynmgr.exe" and twice "RuLaunch". This is horrific.
My system is realatively clean with only Office 2003 (all patches applied), Virtual PC 2004, and Yahoo Messenger on Windows XP Pro (all patches appied).
I think products that out of the box crash is just unethical, even more so when the latest patches/updates don't work. It shows that the company either cuts corners on software quality assurance or management that ships the products with known bugs. Either way, this is not the type of company that you want to buy products from period. Aarrrgh!!!
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